start your list, check it twice
Posted by admin on December 29th, 2009
A proposal: Keep track of every mistake your bank/lender makes. If we do our “homework” with due diligence, you may save your home (if foreclosure is looming) and not only will your finances be in better shape, but we can help banks do their job efficiently and accurately. Why should we? Because their screw ups do NOT cost them; they cost us. Each bank client ultimately pays for the bank’s messes and the only way to straighten this out is to call them on it.
WHY are the keepers of our money allowed to operate carelessly and sometimes outside of the law? Apparently it’s been sloppy for 15-20 years and no one has called them on it. This is our money we are talking about: yours, mine, ours. People work hard only to have their income carelessly handled by banks and lenders. Where is the control over these institutions? Who owns the Federal Reserve? Apparently, no matter who is “in charge,” of America’s lending institutions, they are not paying attention (or are looking the other way for profit/percentages).
Important note: I do not hate banks. They pay reasonably well, still provide benefits (health insurance and vacations), and have a growth plan for their employees . . . including funding for additional schooling. In my 20s, I worked in Bank of America’s Corporate Finance Department in their San Francisco Headquarters under A.W. Clausen and Robert Frick, both of whom rose to prominence in national and international banking. They were fine men. And most bank employees are wonderful people — although, unfortunately, I’m now thinking someone needs to be watching the store because of the multitude of errors made by those wonderful people.
Bank errors are costing you a fortune (as are erroneous credit reports, but that is another story). Start tracking the errors — when they are bank errors and not such things as overdrafts caused by your mismanagement of your own accounts; that IS your responsibility.
Setting the stage: Around 1997, my then-home-loan was sold to Washington Mutual. I wasn’t informed. I sent my payment to the prior lender and it was lost in the transfer process. After ONE YEAR of getting nowhere in straightening this out, I pulled a negative Better Business Report on Washington Mutual. I put on my best business suit and stood outside their Greenbrae, California branch handing them out to people with a suggestion that they read the report before doing business with WaMu. After successfully turning away several people, I explained my process to the bank manager and insisted he straighten out the missing payment mess immediately or I would continue handing out the BBB report. Bristling, he demanded, “Are you threatening me?” Calmly I responded, “No. I’m promising you that I will hand out this negative report re WaMu.” He cleared the record while I waited. Technically, I should have taken that further; because of the resulting poor credit report due to the lost payment, my home loan interest was higher than it should have been.
More setting the stage: In 2007 and 2008 Wells Fargo Bank lost payments on my home loan. Because of the WaMu fiasco, I began tracking all conversations and letters to/from Wells Fargo.
When the mortgage payments did not clear my account, I called Wells who informed me they did not have the checks. So I paid by phone with their assurances that they would NOT put through both payments should they find the missing checks. However, they found the “lost” payments and put both checks through. The result: $580 in overdraft fees. In 2007 I let the overdrafts go as it takes too much time to deal with bank mazes. However, in 2008, I’d had it: It took almost a month, several phone conversations and five letters to straighten this out. They reversed the overdrafts for 2007 and 2008; however, a great deal of time was spent in cleaning up their mistake. Of course, I wasn’t covered for that.
In December 2008, when I began “negotiating” for a loan modification with Wells Fargo, I began tracking all conversations and letters and now have a four-inch-thick binder and nine typed pages of who said what to whom. I’ve learned far more about banking than I ever wanted to know.
So, back to the list you should keep and the whys of it all: On December 28, 2009, curious about the volume of mistakes made by Wells Fargo since they have held my mortgage beginning July 2006, I started counting from my lists of who said what to whom.
As near as I can figure there are TWENTY-ONE errors during the past year alone. Wells’ mistakes include repeatedly lost documents resulting in denials, misinformation during telephone conversations, two outright lies (one before a Superior Court Judge and one in writing in response to a Congressional Inquiry) . . .
I’m not alone. This IS how banks are doing business – sloppy, as is indicated by my timeline, conversations with others, checking blogs with complaints about various banks, and as indicated by the loss of original mortgage papers for thousands (millions) of people.
However, hope springs eternal:
From a Wall St. Journal article written by Amir Efrati on December 24, 2009: “Now, after the country has been mired in a housing crisis for more than two years, more judges are calling these companies on their paperwork glitches, and in some cases going much further in their efforts to help homeowners.”
and
“It makes sense for judges to demand that mortgage companies follow the rules to the letter if they want to win foreclosure cases in court, says Raymond Brescia, an assistant professor at Albany Law School who has written about the role of the courts in the financial crisis. ‘I don’t think that’s a crazy idea,’ he says. ‘To expect plaintiffs to prove their case is what the judicial system is founded on.’”
SO PLEASE keep a list of your dealings with your banks, lenders (and the credit reporting agencies). For decades I considered these bastions of industry as sacrosanct; I actually thought credit reporting agencies were government agencies. They are not, and, like the banks, they hold your financial life in their shaky hands.
Never afraid of anything in my life, I am now afraid of our mortgage lenders and our banking system; they have too much control, do not manage it accurately or efficiently, seem to have no checks or balances, and can take our homes without having to prove ownership. They have also quite studiously ignored Presidential requests.
In December 2009, I received a three-month forbearance offer. This is wonderful, except that too many forbearance offers disappear into thin air as your lender does not hold the note, has no authority to negotiate anything, and after the three months may foreclose anyway — that IS happening in California.
One of Wells Fargo’s own branch managers expressed worry about this “offer” when I stopped by to give the wonderful news. The manager suggested that I track payments carefully and confirmed what I already know: “Horrible things have happened.”
I love my home and country, and Wells Fargo was a favorite bank of mine until this mess. Because of their history in California, Wells is featured on one of my Web sites (although I’m contemplating taking the time to remove all mention of them from the site), and two of their horses — Molly and King — live in my home (the stuffed ones, not the real ones). This is SO sad.
Tags: A.W. Clausen, bank errors, Bank of America, banking errors, call your bank on errors, Corporate Finance, do not accept bank errors, Robert Frick, track bank errors
